Federated Mutual Insurance Company

Client Contact Center Representative

Job Locations US-MN-Owatonna
Job ID 2018-2167
Customer Service

Job Details

As a Representative, you will work directly with customers and sales representatives to answer questions, fulfill service requests and advise on insurance coverage and pricing options. We are looking for someone with effective and energetic phone skills, problem solving and prioritizing skills, combined with a genuine desire to help others and create an exceptional customer experience. An insurance background is not required – we provide excellent training!

Additional Qualifications Needed:

  • Minimum of a two-year degree or equivalent experience
  • Prior experience and excellent skills in customer service and phone communications
  • Excellent communication and interpersonal skills
  • Ability to balance multiple tasks and changing priorities with high attention to detail
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment
  • Strong keyboarding skills and ability to work with multiple computer applications

The training class begins on April 16, 2018.

About Us


At Federated Insurance we have a unique culture that values both our clients and our employees. The success of our client is our mission! As an employee you will be surrounded, encouraged and supported by others who believe in what we do - and how we do it - matters. You will experience on-the-job learning and a "promote from within" environment. You will be recognized for your contributions with exceptional rewards that support you. Join a culture where our employees spend countless hours volunteering with non-profit organizations in their communities and donate thousands of dollars toward community and social betterment. With the diversity of over 450 jobs - you are bound to find a place to land and grow! Insurance = Opportunities.


Join us and "Be Part of Something Bigger!"



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