Federated Mutual Insurance Company

  • Claims Support Specialist

    Job Locations US-MN-Edina
    Job ID 2018-2337
    Customer Service
  • Job Details

    As a Claims Support Specialist, you will be handling basic Worker's Compensation claims for Federated Insurance.   This position specializes in high volume, low complexity, Worker's Compensation claims, for example a simple cut finger or foreign body in eye claims.  A majority of the work will be over the phone (calling insureds, injured worker, medical providers etc).  Federated is looking for someone with strong customer service skills, strong attention to detail, the ability to multi-task, good phone skills, intuitive-investigation skills, who is organized, pro-active in following up for medical bills and records, and uses good judgement.


    Minimum Qualifications:

    • High school diploma or GED
    • Minimum of 5 years' general business environment experience demonstrating the ability to manage multiple tasks and provide excellent customer service
    • Strong customer service phone skills
    • Basic Microsoft Office skills including Word, Excel and Outlook

    About Us

    At Federated Insurance we have a unique culture that values both our clients and our employees. The success of our client is our mission! As an employee you will be surrounded, encouraged and supported by others who believe in what we do - and how we do it - matters. You will experience on-the-job learning and a "promote from within" environment. You will be recognized for your contributions with exceptional rewards that support you. Join a culture where our employees spend countless hours volunteering with non-profit organizations in their communities and donate thousands of dollars toward community and social betterment. With the diversity of over 450 jobs - you are bound to find a place to land and grow! Insurance = Opportunities.


    Join us and "Be Part of Something Bigger!"


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