Federated Mutual Insurance Company

  • Field Claims Representative

    Job Locations US-TX-Houston
    Job ID 2018-2389
  • Job Details

    As a field claims representative, you will investigate, evaluate, negotiate and resolve multi-line claims in a fair, prompt and equitable manner. You are a source of knowledge and comfort during difficult times. When faced with the destructive aftermath of a natural disaster, you help clients through the claims process. You also support them as they rebuild their businesses and resume their lives. Federated provides a defined training program to teach you the fundamentals of commercial claims and prepare you to serve clients.


    • Evaluates claims, determines the validity of coverage, conducts necessary investigation, and appraises damage.
    • Explain policy coverage to clients and third parties.
    • Secures proper settlement documentation. Determines and authorizes settlement payments based on the results of the investigation and the determination of coverage/liability.
    • Determine the value of damaged items.
    • Negotiate settlements with clients or third parties.
    • Conducts field investigations. Makes recommendations for the resolution of claims exceeding authority limits.
    • Retains the services of and collaborates with outside experts such as medical specialists, appraiser, and engineers when deemed necessary to secure all relevant facts for proper evaluation of claims.
    • Negotiates directly with claimants and/or their attorneys to effect binding settlements. Attends hearings and trials to evaluate testimony.

    Minimum Qualifications

    • A four-year degree in a business-related field or equivalent experience in property and casualty claims handling
    • Prefer two years customer service experience
    • Strong analytical, computer and time management skills
    • Excellent written and verbal communication skills
    • Valid driver’s license and acceptable driving record
    • Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future

    About Us

    At Federated Insurance, we do life-changing work, focused on our clients' success.  For our employees, we provide tremendous opportunities for growth.  Over 95% of them believe our company has an outstanding future.  We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own.  


    You will have opportunities to grow in your career.  Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within.  We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community.  


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