Federated Mutual Insurance Company

  • Customer Service

    Job Locations US-MN-Mankato
    Job ID 2018-2439
    Customer Service
  • Job Details

    Our customer service positions entail working on the front lines adding value for our clients and sales representatives as you answer questions and fulfill service requests.  We are looking for individuals committed to creating an exceptional customer experience using energetic, effective phone and writing skills, problem-solving, and prioritizing abilities.  Do not be concerned if you don’t have an insurance background – we provide excellent training to ensure you succeed.


    Additional Qualifications Needed:

    • Two-year degree or equivalent experience
    • Excellent communication and interpersonal skills
    • Minimum of 3 years’ work experience in customer service or business
    • Ability to work well under pressure and adapt quickly to changes
    • Ability to work effectively in a team environment
    • Strong keyboarding skills and ability to work with multiple computer applications

    About Us

    At Federated Insurance, we do life-changing work, focused on our clients’ success.  For our employees, we provide tremendous opportunities for growth.  Over 95% of them believe our company has an outstanding future.  We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.


    You will have opportunities to grow in your career.  Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within. We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community. 


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