Federated Mutual Insurance Company

Customer Support & Processing Specialist - Mankato, MN

Job Locations US-MN-Mankato
Job ID 2021-3278
Customer Service

Job Details

Have a genuine desire to help others?  Do you like problem solving and analyzing information? Then this is the job for you.


As a Specialist working in our Certificate Center, you will be on the front lines of adding value for our clients and sales representatives. This position provides a balance of servicing incoming calls as well as reviewing, analyzing and problem solving client requests.


This includes:

  • Researching policy information and advising policyholders and Marketing Representatives on coverages, product options, pricing, billing, and appropriate action needed to fulfill service requests.
  • Creating an exceptional customer experience while communicating complex information, over the phone and in writing.
  • Collaborating with internal business partners to make decisions that provide the best protection for our clients.
  • Processing the necessary information to satisfy each request. This is a fast-paced, dynamic position where efficiency and quality are key.

Minimum Qualifications

  • Two-year degree or equivalent experience.
  • Minimum of 3 years’ work experience in customer service or general business.
  • Strong keyboarding skills and ability to navigate multiple computer applications simultaneously.
  • This opportunity is full time, 40 hours per week, and will require overtime flexibility as business needs arise.  
  • Ability to work well under pressure and adapt quickly to changes.
  • Ability to work effectively in a team environment.
  • An unquestioned ability to retain confidential business and personnel information.

Many routes to success

  • We provide 16 paid weeks of in classroom training to establish your insurance knowledge.
  • Our leadership team is dedicated to helping each person meet their individual career goals. Our focus on continuing education and employee development is second to none.
  • With experience, you can explore career opportunities in insurance you didn’t know existed.


The starting pay for this position is $21.50 per hour. The training class will begin on October 11 in the Mankato office.  The hours during training are 7:30am-4:00pm.


About Us

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.


You will have opportunities to grow in your career. Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within. We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community.  Learn more about our Benefits.


If California Resident, please review Federated's enhanced Privacy Policy.




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