Federated Mutual Insurance Company

Customer Service Coordinator - Mankato, MN

Job Locations US-MN-Mankato
Job ID 2021-3296
Customer Service

Job Details

As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients.


No prior insurance experience is necessary - we provide an excellent 16 week training program, starting on October 18th. Your hours during training would be 7:30-4:00, Monday-Friday. 


Minimum Requirements:

  • Two-year degree or equivalent experience
  • Minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
  • Strong computer skills with proficiency in Office programs and an ability to work in multiple applications    
  • Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
  • Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks. 
  • Demonstrated problem-solving skills with attention to detail

Starting pay is $21.50 per hour.

About Us

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.


You will have opportunities to grow in your career. Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within. We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community.  Learn more about our Benefits.


If California Resident, please review Federated's enhanced Privacy Policy.




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