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If you enjoy trouble shooting and working in a team environment, we encourage you to apply.
As a Business Processing (Underwriting Support) Specialist, you will use your computer skills to effectively manage our clients’ information – both new accounts and existing clients. We are looking for detail-oriented individuals who enjoy problem-solving and can handle multiple tasks efficiently and accurately. Do not be concerned if you don’t have an insurance background – we provide excellent training to ensure you succeed.
Minimum Qualifications:
- A two-year degree or equivalent experience in a general business environment
- Strong computer skills in Microsoft Office programs and the ability to navigate several different systems
- Strong organizational skills and adaptability to changing priorities
- A proven track record of being a problem solver who takes initiative and works well in a team environment
- Attention to detail and accurate task completion
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As a claims representative, you deliver on our promise to resolve claims. You are a source of knowledge and comfort during difficult times. Whether faced with the destructive aftermath of a natural disaster or the responsibility to provide income to injured employees, you help clients through the claims process. You also support them as they rebuild their businesses and resume their lives. Federated provides a defined training program to teach you the fundamentals of commercial claims and prepare you to serve clients.
Responsibilities
- Work with clients, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
- Explain policy coverage to clients and third parties.
- Gather evidence and document facts relating to claims.
- Determine the value of damaged items.
- Negotiate settlements with clients or third parties.
- Resolve claims, which may include paying, setline, or denying claims, defending policyholders in court, compromising, or recovering outstanding dollars.
Minimum Qualifications
- A four-year degree in a business-related field or equivalent business-related experience
- Prefer two years customer service experience
- Strong analytical, computer and time management skills
- Excellent written and verbal communication skills
- Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future
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As a Claims Support Specialist, you will be handling basic Worker's Compensation claims for Federated Insurance. This position specializes in high volume, low complexity, Worker's Compensation claims, for example a simple cut finger or foreign body in eye claims. A majority of the work will be over the phone (calling insureds, injured worker, medical providers etc). Federated is looking for someone with strong customer service skills, strong attention to detail, the ability to multi-task, good phone skills, intuitive-investigation skills, who is organized, pro-active in following up for medical bills and records, and uses good judgement.
Minimum Qualifications:
- High school diploma or GED
- Minimum of 5 years' general business environment experience demonstrating the ability to manage multiple tasks and provide excellent customer service
- Strong customer service phone skills
- Basic Microsoft Office skills including Word, Excel and Outlook
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As an underwriter, your work creates the foundation of our business. We could not protect businesses or provide peace of mind to clients without your expertise. You determine who our clients are and how we can better serve their needs. Your judgement helps us write and retain profitable business. Federated provides paid classroom and hands-on training designed to teach you the fundamentals of underwriting.
Responsibilities
- Gather and analyze information about a client’s or prospect’s business operations, history and location
- Alongside colleagues, decide what products and services the business needs
- Decide how much premium must be charged to cover the risk of insuring the business
- Offer risk management solutions designed to help the business operate safely and profitably
- Become an expert in the political landscape, legal climate, demographics, economy, environment, and competitiveness of your territory
- Periodically travel to your territory to gain additional knowledge and work directly with clients and prospects
- Use exceptional communication skills to build relationships with colleagues and clients
Minimum Qualifications
- A four-year degree in a business-related field
- Successful completion of the underwriting training program or equivalent related work
- Strong analytical, computer and time management skills
- Excellent written and verbal communication skills
- Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future
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Have a genuine desire to help others? Then this is the job for you.
As a customer service representative, you will be on the front lines of adding value for our clients and sales representatives as you answer questions and fulfill service requests. We are looking for individuals committed to creating an exceptional customer experience using energetic, effective phone skills and problem-solving and prioritizing abilities. Do not be concerned if you don’t have an insurance background – we provide excellent training to ensure you succeed.
Minimum Qualifications
- Two-year degree or equivalent experience
- Excellent communication and interpersonal skills
- Minimum of 3 years’ work experience in customer service or business
- Ability to work well under pressure and adapt quickly to changes
- Ability to work effectively in a team environment
- Strong keyboarding skills and ability to work with multiple computer applications
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As a field claims representative, you will investigate, evaluate, negotiate and resolve multi-line claims in a fair, prompt and equitable manner. You are a source of knowledge and comfort during difficult times. When faced with the destructive aftermath of a natural disaster, you help clients through the claims process. You also support them as they rebuild their businesses and resume their lives. Federated provides a defined training program to teach you the fundamentals of commercial claims and prepare you to serve clients.
Responsibilities
- Evaluates claims, determines the validity of coverage, conducts necessary investigation, and appraises damage.
- Explain policy coverage to clients and third parties.
- Secures proper settlement documentation. Determines and authorizes settlement payments based on the results of the investigation and the determination of coverage/liability.
- Determine the value of damaged items.
- Negotiate settlements with clients or third parties.
- Conducts field investigations. Makes recommendations for the resolution of claims exceeding authority limits.
- Retains the services of and collaborates with outside experts such as medical specialists, appraiser, and engineers when deemed necessary to secure all relevant facts for proper evaluation of claims.
- Negotiates directly with claimants and/or their attorneys to effect binding settlements. Attends hearings and trials to evaluate testimony.
Minimum Qualifications
- A four-year degree in a business-related field or equivalent experience in property and casualty claims handling
- Prefer two years customer service experience
- Strong analytical, computer and time management skills
- Excellent written and verbal communication skills
- Valid driver’s license and acceptable driving record
- Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future
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As a Substitute Group Exercise Instructor, you will teach a variety of cardio, strength, and Yoga classes during times that the regular Instructors are not available. There may be weeks where there are no assigned hours.
Qualification Needed:
- Must have or be willing to obtain ACE, NETA, AFAA, or equivalent certifications.
- Must have or be willing to obtain CPR certification.
- Minimum of 1 year experience leading group exercise classes.
- Push and/or pull items weighing up to 20 pounds.
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Job Details
As an Instructional Designer you will initiate, lead and manage learning design/development projects, provide direction, guidance, and support to others in the design, development, creation, implementation, delivery, and administration of instructor-led courses and eLearning content. This position works independently and in a fast-paced environment.
Responsibility
- Recommends, designs, develops, and implements learning experiences including curriculum, content, instructional strategies, course materials, assessments, and evaluations.
- Remains current on best practices, technology and tools in instructional design and adult learning. Proactively analyzes and identifies opportunities and makes compelling recommendations for use in the Learning Center and functional training departments.
- Serves as an expert resource on Instructional Design. Equips others who design and deliver training. Develops, maintains and promotes the use of Instructional design resources and documentation. Fosters sharing of ideas and information among trainers and educators in the Learning Center and functional training departments.
- Develops collaborative partnerships with trainers, subject matter experts, decision-makers and others. Networks with instructional design colleagues outside the Company.
- Delivers training on assigned topics. Presents information clearly, confidently and professionally. Works to continuously enhance instructional delivery and participant engagement.
Minimum Qualifications
- Four-year degree in instructional design, education, or related field.
- Minimum of 3 years work experience in Instructional Design, Educational Design and/or eLearning development.
- Project management skills and experience demonstrating the ability to plan, lead, and execute projects.
- Experience with design, audio-editing, web-conferencing and/or virtual learning technology, applications and tools. (e.g. Storyline, Captivate, Photoshop, Illustrator, Flash, Camtasia, WebEx, Adobe Meeting, etc.)
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As a IS-Systems Engineer, you will maintain Federated's technology infrastructure in support of Federated's business applications. We are looking for someone with a passion for technology. This person will have an initial focus supporting Linux servers and our OpenShift container platform.
Minimum Requirements:
- Four-year degree with a preferred major in information systems, computer-related field, mathematics, or equivalent experience.
- Strong communication, administrative, analytical and problem solving skills.
- Ability to build relationships and work in a team environment.
- Experience with Linux and scripting languages (i.e. Bash, Python, YAML, or PowerShell).
- Basic understanding of network protocols, principles and concepts.
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If you have strong communication skills, like to problem solve, and enjoy working in a team environment, this may be an opportunity for you!
Responsibilities:
- Requests and evaluates information received from customers to accurately assess appropriate insurance premium determination in the audit process.
- Identifies missing, incorrect, unusual or atypical audit information received through the mail audit and communicates with customers regarding discrepancies.
- Communicates with internal and external customers regarding audit status, results and actions.
- Maintains knowledge of company premium audit policies and procedures, including state specific requirements.
Minimum Requirement:
- High school diploma
- Strong communication skills (both written and verbal)
- Ability to memorize/recall information quickly
- Demonstrate computer knowledge and experience
- An unquestioned ability to retain confidential business and personnel information
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As a Shipping Specialist, you will provide accurate sorting and timely distribution of incoming ground and overnight packages to the appropriate departments. You will determine the best packaging solution and ensure shipments are being done in a timely and cost-effective manner. We are seeking individuals with excellent customer service skills, strong communications and problem solving skills.
Qualifications Needed:
- Valid driver's license and acceptable driving record.
- Ability to operate a personal computer.
- Ability to problem solve.
- An unquestioned ability to retain confidential business and personnel information.
- Ability to move inside the office to distribute packages and materials.
- Lift a minimum of 70 pounds.
- Push and/or pull items weighing 600 pounds.
- Operate a hand or battery-powered pallet jack.
- Manual dexterity in using hand tools such as tape measure, tape cutters, etc.
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As a risk appraiser, you will always be on the move, meeting new people and learning about new businesses. You will build relationships of trust with business owners as you ensure that our pricing is fair and adequate. You will provide vital information to your coworkers in marketing and underwriting to help them effectively serve our clients.
Responsibilities
- Travel to insured businesses throughout an assigned territory
- Review and verify our clients’ financial information and business operations
- Analyze information to determine if the client is paying the correct amount of premium
- Provide client information during the underwriting process
- Provide client information to our marketing force
Minimum Qualifications
- A four-year degree in a business-related field
- Successful completion of the Field Services Development Training Program or equivalent related work
- Strong computer and time management skills
- Frequent travel by car and/or plane
- Valid driver’s license and acceptable driving record
- Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future
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As a risk consultant, you will help business owners across the nation develop safe and productive work environments. Business owners will look to you for help when developing a safety and risk management program. Your efforts will help keep their employees safe and manage their insurance costs.
Responsibilities
- Perform on-site consultations to advise clients on ways to reduce risk
- Evaluate risks and provide survey information needed to make acceptability and pricing decisions
- Develop, apply, and maintain working knowledge of Company risk management technical policies and procedures and demonstrate understanding of the property/casualty insurance business
- Manage workload in assigned territory
Minimum Qualifications
- A four-year degree in a business-related field
- Prefer experience with insurance loss control, occupational or industrial safety, risk management, or fire prevention
- Possessing or currently pursuing the Associate in Risk Management (ARM) or other Risk Management Related Designation
- Strong computer, time management, written and verbal communication skills
- Willingness to relocate
- Overnight travel up to 7 nights per month
- Valid driver’s license and acceptable driving record
- Must be legally authorized to work in the United States and not require employer visa sponsorship now or in the future
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As a systems developer, you will help fulfill that mission as you create and maintain technology tools that allow us to meet our clients’ needs. We are looking for individuals who thrive working in a team environment to analyze issues, solve problems, and maximize the effective use of technology. Our information services department is located in Owatonna, MN.
Responsibilities
- A variety of training ranging from 3-month classroom training to computer-based training to individualized mentoring
- Writing programs to develop and enhance business applications
- Developing test cases, cycles, and scripts and conducting all required testing
- Using basic problem solving techniques to gather information and diagnose system issues
- Responding to internal and external customer needs
Minimum Qualifications
- Four-year degree with a preferred major in information systems, computer-related field, mathematics, or business; or equivalent experience
- Strong Computer knowledge
- Excellent Microsoft Office skills including: Word, Excel and Outlook
- An unquestioned ability to retain confidential business and personnel information
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This is an application development role. The developer will need to understand technical requirements in order to design and build interfaces between internal Federated systems and possibly between Federated systems and external 3rd party systems.
Description
- Gather and document technical requirements
- Design integrations following design patterns, best practices and standards
- Develop integration code following coding best practices and standards
- Perform unit testing of code
- Facilitate peer reviews of code, accept and apply feedback
- Communicate with teammates on assigned work
- Follow defined processes and procedures
- Learn and use technologies as required
Skills needed
- Background in application and systems data integration preferred
- Development experience in Java / Spring
- Strong understanding of object-oriented fundamentals
- Experience/interest in data and XML Schema (XSD) modeling for large domains; including concepts such as namespaces, restrictions, extensions, validation, and modularity.
- Experience/interest in translating/mapping relational database models into XML Data and XML Schemas (XSD)
- Knowledge of XSLT, XPath, XQuery, XSD, XML parsers preferred
- Working knowledge of web services and Service Oriented Architecture helpful
- Ability to work effectively with associates at all levels within the organization
- Demonstrated ability to establish priorities, organize, and plan work to satisfy established timeframes
- Proven ability to handle multiple tasks and projects simultaneously
- Excellent analytical skills, attention to detail, and problem-solving skills
- Must be self-motivated and take initiative
- Effective oral, written, and interpersonal communication skills
- The job level for this position will depend on the candidate’s experience and skill set. All levels are encouraged to apply.
Qualifications
- 5+ years of full-stack development in an enterprise environment
- Bachelors of Science degree in Computer Science, Software Engineering, or similar degree or equivalent work experience