Federated Mutual Insurance Company

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Job Locations US-MN-Mankato
Job ID 2021-3279
As an Business Processing Specialist, you will work within multiple computer systems setting up new client accounts, updating existing client information, and creating a quality product. We are seeking individuals with an ability to troubleshoot, strong attention to detail, and a flair for handling multiple tasks efficiently and accurately are valuable assets. Insurance experience not required – we provide exceptional training.  Additional Qualifications Needed: - A two-year degree or equivalent experience in a general business environment - Strong computer skills in Microsoft Office programs and the ability to navigate several different systems - Strong organizational skills and adaptability to changing priorities - A proven track record of being a problem solver who takes initiative and works well in a team environment - Attention to detail and accurate task completion The starting pay for this position is $19.40 per hour. The training class will begin on November 8, 2021 in the Mankato office.  The hours during training are 7:00am-3:30pm.
Job Locations US-MN-Mankato
Job ID 2021-3296
As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients.   No prior insurance experience is necessary - we provide an excellent 16 week training program, starting on October 18th. Your hours during training would be 7:30-4:00, Monday-Friday.    Minimum Requirements: - Two-year degree or equivalent experience - Minimum of three years' customer service experience; prefer one year in a call center or inside sales environment - Strong computer skills with proficiency in Office programs and an ability to work in multiple applications     - Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages - Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.  - Demonstrated problem-solving skills with attention to detail Starting pay is $21.50 per hour.
Job Locations US-MN-Mankato
Job ID 2021-3278
Have a genuine desire to help others?  Do you like problem solving and analyzing information? Then this is the job for you.   As a Specialist working in our Certificate Center, you will be on the front lines of adding value for our clients and sales representatives. This position provides a balance of servicing incoming calls as well as reviewing, analyzing and problem solving client requests.   This includes: - Researching policy information and advising policyholders and Marketing Representatives on coverages, product options, pricing, billing, and appropriate action needed to fulfill service requests. - Creating an exceptional customer experience while communicating complex information, over the phone and in writing. - Collaborating with internal business partners to make decisions that provide the best protection for our clients. - Processing the necessary information to satisfy each request. This is a fast-paced, dynamic position where efficiency and quality are key. Minimum Qualifications - Two-year degree or equivalent experience. - Minimum of 3 years’ work experience in customer service or general business. - Strong keyboarding skills and ability to navigate multiple computer applications simultaneously. - This opportunity is full time, 40 hours per week, and will require overtime flexibility as business needs arise.   - Ability to work well under pressure and adapt quickly to changes. - Ability to work effectively in a team environment. - An unquestioned ability to retain confidential business and personnel information. Many routes to success - We provide 16 paid weeks of in classroom training to establish your insurance knowledge. - Our leadership team is dedicated to helping each person meet their individual career goals. Our focus on continuing education and employee development is second to none. - With experience, you can explore career opportunities in insurance you didn’t know existed.   The starting pay for this position is $21.50 per hour. The training class will begin on October 11 in the Mankato office.  The hours during training are 7:30am-4:00pm.  

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